Airport meet and greet means your chauffeur tracks your flight, waits for you inside the arrivals hall holding a sign with your name, helps with your luggage and walks you to the car. You do not need to find a taxi rank, download an app or wait at the kerb.
- The chauffeur waits in the arrivals hall, not outside, holding a name sign.
- Flight tracking means pickup time follows your actual landing time.
- A set amount of free waiting time covers passport control and baggage reclaim.
- You receive the chauffeur's contact details before landing so you can message them directly.
What is airport meet and greet?
Meet and greet is a chauffeur pickup in which the driver comes into the terminal to meet you in person, rather than waiting in the car outside. It is the standard arrival service for premium chauffeur companies across Europe.
The difference matters most after a long flight, at a large airport or when you are travelling with family or heavy luggage. Terminals such as London Heathrow (LHR), Paris Charles de Gaulle (CDG) and Frankfurt (FRA) are large, and pickup zones are not always next to the exit you come out of. Being met at the arrivals door removes that uncertainty.
What happens step by step when your chauffeur meets you?
The process starts before you take off and ends when you are seated in the car. A well-run meet and greet follows the same sequence every time.
- Booking: you provide your flight number, arrival airport, name for the sign, passenger count and luggage.
- Confirmation: you receive a booking confirmation and, closer to the day, the chauffeur's name and contact number.
- Flight tracking: the operator monitors your flight and adjusts the chauffeur's arrival if you land early or late.
- Waiting in arrivals: the chauffeur waits in the arrivals hall with a name sign, positioned where passengers exit after customs.
- Contact: once you land, you can message the chauffeur to say you are at baggage reclaim or in the passport queue.
- Greeting and luggage: the chauffeur greets you, takes your bags and walks you to the vehicle in the car park or pickup area.
- Departure: you confirm the destination and any stops, and the journey begins.
How is meet and greet different from a kerbside pickup?
With meet and greet, the chauffeur comes to you inside the terminal. With kerbside pickup, you go to the vehicle outside, usually after calling or messaging the driver when you are ready.
| Feature | Meet and greet | Kerbside pickup |
|---|---|---|
| Where you meet | Arrivals hall, with a name sign | Outside the terminal, at a pickup point |
| Finding the driver | Chauffeur is waiting as you exit | You locate the car and driver yourself |
| Luggage help | From the arrivals hall to the car | Usually at the vehicle only |
| Best for | First visits, families, VIP guests, late arrivals | Frequent travellers who know the airport well |
Kerbside pickups can work well for travellers who fly into the same airport regularly. For a first visit, an important guest or a late-night arrival, meet and greet is the calmer choice.
What happens if your flight is delayed or you are held up?
If your flight is delayed, flight tracking means the chauffeur simply adjusts to your new landing time. If you are held up inside the airport, free waiting time covers the normal time it takes to clear passport control and collect bags.
Queues at passport control can vary considerably. Within the Schengen area, flights between member countries generally do not involve routine passport checks on arrival, so you may reach the arrivals hall quickly. Arrivals from outside Schengen, including from the United Kingdom into the EU and from the EU into the UK, go through border control, which can take longer at busy times.
If you expect a long delay, such as a lost bag or a missed connection, message the chauffeur or the operator's support line. A professional service will tell you how waiting time beyond the included period is handled, and should have told you this when you booked. Luxura's WhatsApp support is available 24/7 for exactly these moments.
Departures work in reverse and are just as important. For a trip to the airport, the chauffeur collects you at an agreed time calculated from your flight, the airport and expected traffic, then drops you at the correct terminal and helps with your bags to the entrance. Tell the operator if you need extra time for check-in, special assistance or oversized luggage, so the pickup time reflects it.
What should you do if you cannot see your chauffeur?
Message or call the chauffeur directly using the number in your confirmation, then stay where you are. Most missed meetings come from a passenger leaving through a different exit or walking away from the arrivals door.
Larger airports sometimes have more than one arrivals exit, or separate halls for different flight types. A few simple habits avoid confusion:
- Check which terminal you are landing at before departure, as terminal changes do happen.
- Look for your name on signs held near the main arrivals exit before moving further into the hall.
- Do not accept a ride from anyone who approaches you without your name sign or booking details.
- If in doubt, contact the operator's support line rather than leaving the terminal.
Is meet and greet worth it?
Meet and greet is worth it when you value certainty on arrival: no search for transport, no unfamiliar pickup zones and help with luggage from the moment you exit. It is especially useful for first visits, families, late arrivals and guests you are hosting.
It is also the starting point for many longer journeys. A chauffeur meeting you at Zurich (ZRH) can take you straight on to the mountains, and one meeting you at Rome Fiumicino (FCO) can drive you to the city centre or further south. If you are still deciding which operator to use, our checklist for choosing a chauffeur service covers the questions to ask.
The short answer
With airport meet and greet, your chauffeur tracks your flight, waits in the arrivals hall with your name, helps with your bags and takes you to the car, with free waiting time to cover passport control and baggage reclaim. It is available at major airports serving cities such as London, Paris and Zurich, and you can book your arrival online in a few minutes.
