1. About these terms
These terms apply to every booking made with RentloCar (“RentloCar”, “we”, “us”) on this website, by phone, by email or by WhatsApp. By confirming a booking you accept these terms.
We arrange chauffeur services — airport transfers, point-to-point rides, hourly hire, event transport and long-distance journeys. Rides are carried out by our own chauffeurs or by licensed local partner companies who meet our service standards.
- Company: RentloCar
- Address: 123 Transportation Avenue, New York, NY 10001, United States
- Email: info@rentlocar.com · Phone: +880 1711-462619
2. Making a booking
- A booking is confirmed only when you receive a confirmation with a booking reference.
- You must give correct details: pickup and drop-off address, date and time, flight or train number, number of passengers and luggage, and a phone number we can reach during the trip.
- If you book for someone else, you accept these terms on their behalf and must share the trip details with them.
- You must be at least 18 years old to make a booking.
- We may refuse a booking, for example when no suitable vehicle is free.
3. Prices and payment
- Prices are shown before you book and include the vehicle, the chauffeur, fuel and normal road tolls, unless we say otherwise.
- Extra costs may apply for extra stops, route changes you ask for, waiting time beyond the free time (see section 5), parking fees, extra hours, or cleaning after damage or heavy dirt.
- Hourly hire has a minimum of 3 hours. Time is counted from the agreed pickup time until the chauffeur is released.
- Payment is made in the way shown during booking. Card payments are handled by our payment provider; we do not store your full card number.
- Gratuities are not included and are always optional.
4. Changes and cancellations
- Changes: contact us as early as possible. We will try to accept changes, but the price may change.
- Free cancellation: you can cancel free of charge up to 24 hours before the pickup time.
- Late cancellation: if you cancel less than 24 hours before pickup, we may charge 50% of the price.
- No-show: if the passenger does not appear and does not contact us within the waiting time, the ride is treated as used and the full price is charged.
- Special offers, events and long-distance rides may have different cancellation rules. These are shown at the time of booking.
- Refunds are paid back to the original payment method.
5. Waiting time and delays
- Airport pickups: we track your flight. Free waiting time is 60 minutes from the actual landing time.
- All other pickups: free waiting time is 15 minutes from the booked pickup time.
- After the free time, extra waiting is charged in blocks of 15 minutes at the rate shown in your confirmation, or the ride may be treated as a no-show if we cannot reach you.
- Journey times are estimates. We are not responsible for delays caused by traffic, road closures, weather or police instructions, but we always plan a safe buffer for airport and event rides.
6. Passengers, luggage and child seats
- The number of passengers and bags must not be more than the limit for the vehicle class you booked. If it is, the chauffeur may refuse the ride or we may offer a larger vehicle at extra cost.
- Child seats must be requested when booking. Children must travel in a suitable seat as required by local law.
- Pets are allowed only if agreed in advance. Assistance dogs are always welcome.
- You are responsible for your belongings. Please check the vehicle before leaving. We will keep found items for 30 days.
7. Conduct in the vehicle
- Smoking and vaping are not allowed in our vehicles.
- Passengers must wear seat belts and follow the chauffeur’s safety instructions.
- The chauffeur may refuse or end a ride if a passenger is violent, abusive, heavily drunk, or asks the chauffeur to break the law.
- You pay for damage or special cleaning caused by passengers in your booking.
8. Our service
- All chauffeurs are licensed and all vehicles are insured as required in the country of the ride.
- We may send a similar or higher class vehicle than the one shown, at no extra cost.
- If we cannot provide the ride, we will tell you as soon as possible and give a full refund or a replacement ride.
9. Liability
We are responsible for losses that are a foreseeable result of our failure to follow these terms or of our lack of reasonable care. We are not responsible for losses that were not foreseeable, for business losses, or for missed flights, trains or events caused by circumstances outside our control or by wrong details given by you.
Our total liability for a booking is limited to the price of that booking, except where the law does not allow this limit — for example for death or personal injury caused by negligence, or fraud. Nothing in these terms affects your legal rights as a consumer.
10. Events outside our control
We are not liable for delays or cancellations caused by events we cannot reasonably control, such as extreme weather, strikes, road closures, accidents, pandemics or government orders. If a ride cannot take place for one of these reasons, we will offer a new date or a refund.
11. Complaints
If something goes wrong, please tell the chauffeur or contact us during the ride so we can help straight away. You can also email info@rentlocar.com within 14 days of the ride with your booking reference. We aim to reply within 5 working days.
12. Governing law
These terms are governed by the law of England and Wales. If you are a consumer living in another country, you keep the protection of the mandatory laws of that country, and you can bring a claim in your local courts.
We may update these terms. The version that applies is the one published on the day you made your booking.
See also our Privacy Policy and Cookie Policy.